Latest Battlepedia News
Extreme Lag on NeopetsPosted by Herdy on April 15, 2025, 6:02 am NST
UPDATE, APRIL 21: It's not just you! This same issue has returned quite strongly this morning, unfortunately.
UPDATE: TNT have announced there will be downtime on the site between 2AM and 4AM on Wednesday 16th.
Over the last few weeks you may have noticed that, particularly in the mornings, Neopets.com has been fairly laggy. Well, last night into this morning, things have gotten progressively worse. Now, the site is lagging so badly that sustained play is proving impossible for many users - it isn't just you!
Many users are now encountering pages either not loading, edgesuite errors, or the following error on pages:
TNT is aware of the issue and looking into solutions. Last night, the Quest Log was taken down for around an hour to try and mitigate the issue, but when it returned the lag continued. We'll keep you updated if there are any other developments.
As a note, when periods of lag like this impact the main site, Tales of Dacardia rewards often fail to arrive in your Neopets.com account. This is temporary, and the rewards should come through when things improve.
UPDATE: TNT have announced there will be downtime on the site between 2AM and 4AM on Wednesday 16th.
Over the last few weeks you may have noticed that, particularly in the mornings, Neopets.com has been fairly laggy. Well, last night into this morning, things have gotten progressively worse. Now, the site is lagging so badly that sustained play is proving impossible for many users - it isn't just you!
Many users are now encountering pages either not loading, edgesuite errors, or the following error on pages:
Error: Having trouble retrieving results Please reload the page
TNT is aware of the issue and looking into solutions. Last night, the Quest Log was taken down for around an hour to try and mitigate the issue, but when it returned the lag continued. We'll keep you updated if there are any other developments.
As a note, when periods of lag like this impact the main site, Tales of Dacardia rewards often fail to arrive in your Neopets.com account. This is temporary, and the rewards should come through when things improve.
Make a comment!
There are 117 comments below. Add yours!
dvinemissd,
April 15, 2025 6:05 AM NST
Oh thank goodness it's not me! I was cursing my husband under my breath thinking he was hogging all that sweet wifi juice, turn out it was the meepits all along!
dakukuu,
April 15, 2025 6:14 AM NST
Do you know how to disable dark mode? Idk why I have it permanent, changing site theme does not disable it
alkseeyakc,
April 15, 2025 6:31 AM NST
I got the dailies done, but Battledome I gave up on.
delia357panda,
April 15, 2025 6:34 AM NST
The shops. Trying to buy stuff is a struggle. >.<
neodressup,
April 15, 2025 6:36 AM NST
It’s not just me, thanks god. I changed browsers type for battledom and still couldn’t load well…
monster,
April 15, 2025 6:41 AM NST
preemiern17,
April 15, 2025 6:45 AM NST
Kind of ridiculous how this is happening suddenly! Like… what did y’all break? lol…. Pay for premium and can barely even use the site!!!
cabbil_bane,
April 15, 2025 6:51 AM NST
Phew, good to know it's not at the player's end 
was worried out internet connection was getting really bad!
Our Guild pages have been a nightmare to visit for a while - message boards constantly saying "sorry there are no messages here" and many of us having to wait until later in the day (or night) in order to get through to them and blames the meepits and their glitches!
was worried out internet connection was getting really bad! Our Guild pages have been a nightmare to visit for a while - message boards constantly saying "sorry there are no messages here" and many of us having to wait until later in the day (or night) in order to get through to them and blames the meepits and their glitches!
vanque,
April 15, 2025 7:02 AM NST
Neopets DOES hog all the Wifi. It kicks my fiancé off his Microsoft Team calls.
This website is so ridiculous. I hope TNT pulls the plug 4e.
This website is so ridiculous. I hope TNT pulls the plug 4e.
gabistar,
April 15, 2025 7:02 AM NST
I'm glad this isn't just happening to me.my internet and notebook are not very good but I've always been able to use the site without any lag issues, even though I'm from another country. It was only recently that this started happening, and today it's much worse. I managed to do the diaries, but now I won't use site anymore until they fix this,It's very annoying to use any website or game that is lagging.
cosmic_aisha,
April 15, 2025 7:13 AM NST
I lost my streak since nothing would load 
avirawolvezevie,
April 15, 2025 7:18 AM NST
@cosmic_aisha I also lost my Quest Log streak today - the QL page refreshed incorrectly and did not apply a streak save for me… I’ll probably submit a ticket for it.
petodiepet,
April 15, 2025 7:59 AM NST
it's all the ads they layer upon layer upon layer...
tnt ruined it with the wheels update and it's gotten progressively worse.
tnt ruined it with the wheels update and it's gotten progressively worse.
anydarnedthingeez,
April 15, 2025 8:07 AM NST
Thanks for drawing attention to the issue - it needs to be addressed asap.
hollyfrosty,
April 15, 2025 8:08 AM NST
I would definitely believe if something screwy with the ads was causing it, considering I'm pretty sure an ad tried to download malware THROUGH two layers of adblock last night, which is an impressive level of shadiness I've never seen before. (Firefox asked me where I wanted to save a file when I loaded one of my pet lookups.)
"Neopets will always be free" stops being true when the options are either "get Premium" or "pay to get your computer fixed"
"Neopets will always be free" stops being true when the options are either "get Premium" or "pay to get your computer fixed"
novelista,
April 15, 2025 8:22 AM NST
I closed everything out last night and gave up, it was so bad!
premium17,
April 15, 2025 8:35 AM NST
Its slow for premium users also
contessa,
April 15, 2025 8:38 AM NST
I was not able to do my Faerie Quest last night, so I lost a day of my cookie and I also lost several training sessions on my Training cookie. Not happy with this.
purplebin,
April 15, 2025 8:41 AM NST
I took a break and when I came back everything was working again! What a relief. Very speedy for me.
briezymunester,
April 15, 2025 8:46 AM NST
I was unable to do my quest log and important dailies yesterday. Really frustrating :/
horses_46569,
April 15, 2025 8:54 AM NST
I would definitely believe if something screwy with the ads was causing it, considering I'm pretty sure an ad tried to download malware THROUGH two layers of adblock last night, which is an impressive level of shadiness I've never seen before. (Firefox asked me where I wanted to save a file when I loaded one of my pet lookups.)
"Neopets will always be free" stops being true when the options are either "get Premium" or "pay to get your computer fixed"
-
lmao nah hun that is all you
"Neopets will always be free" stops being true when the options are either "get Premium" or "pay to get your computer fixed"
-
lmao nah hun that is all you
theearth,
April 15, 2025 9:15 AM NST
The news says this
Scheduled Maintenance April 16th
Hello Neopians! The site will be down temporarily this Wednesday, April 16th from approx. 2am PT to 4AM PT. Please plan accordingly. Thank you!
Scheduled Maintenance April 16th
Hello Neopians! The site will be down temporarily this Wednesday, April 16th from approx. 2am PT to 4AM PT. Please plan accordingly. Thank you!
infernodragon02,
April 15, 2025 9:21 AM NST
It certainly is a site from the 90s.
apophis324,
April 15, 2025 9:22 AM NST
Hasn't the site been lagging for the last week though?
faellie_ridiculous,
April 15, 2025 9:25 AM NST
Virtually unplayable last night for me. Very few pages loaded. Empty inventory. This morning was slow but not devastatingly so.
musicallittle1,
April 15, 2025 9:38 AM NST
I believe it's fixed!
kieranh97,
April 15, 2025 9:39 AM NST
At this point we need a separate dedicated server for premium members only. If I’m paying for a better experience the bare minimum should be a functional site
princess_daisy186,
April 15, 2025 9:58 AM NST
My first go to is JN and my second is the neopets community on other social media places. 
And then when my quest page finally showed up, it was under maintenance! I only had a few days on my Springabee weekly prize but hopefully I didn't lose progress.
And then when my quest page finally showed up, it was under maintenance! I only had a few days on my Springabee weekly prize but hopefully I didn't lose progress.
dracyoola,
April 15, 2025 10:00 AM NST
Okay but are they going to compensate us for our lost Quest Log Streak, Trudy's Streak and Negg Festival streak? It's not our fault but now we lose our streaks?? I'm 100% OVER losing my streaks because of TNT. 
ktboo89,
April 15, 2025 10:33 AM NST
Oh yeah. Its been super slow. I thought it was my internet connection.
premium17,
April 15, 2025 11:02 AM NST
Guess we will find out tomorrow morning if its fixed or not
oceanblueh2o_7,
April 15, 2025 11:11 AM NST
Am I to assume that time 2am - 4am is NST?
nightwolf147,
April 15, 2025 11:15 AM NST
Note that the announcement says 2am PT to 4am PT. I'm not 100% sure if PT is the same as NST or not.
oceanblueh2o_7,
April 15, 2025 11:27 AM NST
'UPDATE: TNT have announced there will be downtime on the site between 2AM and 4AM on Wednesday 16th.'
no PT
true, but how many persons even know what PT means?
no PT
true, but how many persons even know what PT means?
contessa,
April 15, 2025 11:31 AM NST
PT=Pacific Time, same as NST
snudycaisu,
April 15, 2025 11:39 AM NST
its nice they are aware of it........
cat,
April 15, 2025 12:47 PM NST
Glad I got my negg before this hit, but I haven’t had time to go do my daily tasks so RIP my streak I guess.
aimdroid,
April 15, 2025 12:52 PM NST
Curious if they will compensate the streak loss. I was not able to complete my quests because the quest log was completely down, but I could not jump on earlier due to work.
weresilver,
April 15, 2025 1:33 PM NST
The funniest part is that it seems to be running quite well on mobile, something I've noticed this past week. I could do my quests and a number of my dailies.
gszvhdxcg,
April 15, 2025 1:41 PM NST
I thought it was my computer for a while and not the site being laggy
cutieful,
April 15, 2025 2:09 PM NST
I was struggling so bad to do my dailies for a couple hours 
breaghahm,
April 15, 2025 4:14 PM NST
You guys think they will give the Quest prizes or at least reinstate where we were in our streaks?
pikachu315111,
April 15, 2025 4:25 PM NST
@ Those Who Lost Their Daily Quest/Trudy Streak:
Submit a ticket, usually what they do is just give you the weekly item (and will probably reroll the weekly item for your current streak for free) and the average amount of NP you had left to earn from Trudy.
@ contessa/Lost Fortune Cookie Day:
Like above, send a ticket (make sure you specify which cookie it is), and usually they'll just give you another cookie of the same kind.
@ Lost A Day For Festival Of Neggs:
Not sure what to do here. Like you can submit a ticket and MAYBE they'll change your check from green to gold. Alternatively they could just lower the requirement to get all the prizes at the end of the event thus don't have to touch a thing.
Submit a ticket, usually what they do is just give you the weekly item (and will probably reroll the weekly item for your current streak for free) and the average amount of NP you had left to earn from Trudy.
@ contessa/Lost Fortune Cookie Day:
Like above, send a ticket (make sure you specify which cookie it is), and usually they'll just give you another cookie of the same kind.
@ Lost A Day For Festival Of Neggs:
Not sure what to do here. Like you can submit a ticket and MAYBE they'll change your check from green to gold. Alternatively they could just lower the requirement to get all the prizes at the end of the event thus don't have to touch a thing.
neolodgeism,
April 15, 2025 5:51 PM NST
When something like this happens, they should just automatically give everyone a free streak freeze reset. It's only fair.
I was able - painfully, it took me hours with all the errors - finish my quests, but I was unable to claim my prizes before the questlog went down. I
At least I was able to get my Festival of Neggs stuff done before the downtime. I feel bad for everyone who missed out. I hope TNT makes up for it somehow.
I was able - painfully, it took me hours with all the errors - finish my quests, but I was unable to claim my prizes before the questlog went down. I
At least I was able to get my Festival of Neggs stuff done before the downtime. I feel bad for everyone who missed out. I hope TNT makes up for it somehow.
katina_choovanski,
April 15, 2025 8:52 PM NST
YAAAASSSS!!! PLEASE Neopets, Please fix the lag!!!
meliesquealie,
April 16, 2025 2:05 AM NST
My word it'd be REALLY helpful if they had a way to notify users on site when they schedule maintenance. Shame they don't have a notification feature for neomail or friend requests or trudy resets they could piggyback off oh wait
I'm aware in the scheme of things this is a first world problem but I would have done my dailies at midnight and now it's 50/50 on whether I'll be able to play again before midnight tomorrow or have to use both streak tickets to keep my progress.
I'm aware in the scheme of things this is a first world problem but I would have done my dailies at midnight and now it's 50/50 on whether I'll be able to play again before midnight tomorrow or have to use both streak tickets to keep my progress.
e8792m_,
April 16, 2025 3:22 AM NST
Where does Neopets announce downtime?
pium_vergilius,
April 16, 2025 3:47 AM NST
@e8792m_ It was announced in the News
kabamomma,
April 16, 2025 4:25 AM NST
It's a bit past 4am NST, and I'm still getting the red pteri of dooooooom. Not surprising, really, but it's messing with my routine. Thankfully I claimed my weekly QL item yesterday, so I won't be losing any progress with that, but Trudy's and Negg fest? Well, I just hope they get it cleared up soon so maybe I can sneak in later to complete my dailies. Even if QL isn't back up and functional.
black_qux,
April 16, 2025 4:51 AM NST
is time...still cant log in
skullstevie,
April 16, 2025 5:00 AM NST
An hour late?
metallica,
April 16, 2025 5:00 AM NST
still down... :/
pium_vergilius,
April 16, 2025 5:05 AM NST
It's back
gweezunstad,
April 16, 2025 5:05 AM NST
Haha "down time" is almost always longer than stated and the site almost always works poorly for several hours whenever it does come back on
kaligirl1215,
April 16, 2025 5:10 AM NST
It was straight up aol dial up and everytime I asked about it, my comment was deleted lol
catmagic28,
April 16, 2025 5:19 AM NST
I don't know what they did for 3 hours but the first thing I did was try to spin Trudy and after 5 attempts. I'm still getting the same error messages as yesterday "www.neopets.com doesn’t support a secure connection
You usually connect to this site securely, but Chrome couldn't use a secure connection this time. An attacker might be trying to eavesdrop or modify your network connection. Learn more about this warning", and I don't even use chrome!
You usually connect to this site securely, but Chrome couldn't use a secure connection this time. An attacker might be trying to eavesdrop or modify your network connection. Learn more about this warning", and I don't even use chrome!
catmagic28,
April 16, 2025 5:22 AM NST
Interestingly, I was finally able to do it just now through JN's link on my dailes page 
maninshi,
April 16, 2025 5:28 AM NST
The maintenance delayed an extra hour, and now that It's back It's awfully laggy
artistgirl_2006,
April 16, 2025 5:30 AM NST
it's still really slow
lexronomicon,
April 16, 2025 6:23 AM NST
y'all really gotta check the "news" part of your notification button! they announced it yesterday or the day before
biediep,
April 16, 2025 6:38 AM NST
Still extreme lag, worse than before the maintenance
morganjoisle,
April 16, 2025 6:44 AM NST
The site is unbearably laggy at present.
katina_choovanski,
April 16, 2025 8:03 AM NST
Unreasonably slow/lag. Same or worse than before.
pium_vergilius,
April 16, 2025 8:25 AM NST
It's working fine for me
lithiumkat,
April 16, 2025 9:27 AM NST
I am relieved it's not just me as sometimes my computer has troubles but on the other hand...bummer man. I'm hoping it gets sorted soon because I'm about having to give up on quests/dailies because I lack both the time and the patience to wait for everything to load forever. I feel like I've returned to dial up days.
rachel_bachel_hachel,
April 16, 2025 9:32 AM NST
This is so frustrating. I’m a premium member and the site won’t even work?!?! This has been going on for wayyy too long. Start the purge already..
lithiumkat,
April 16, 2025 9:33 AM NST
I lost my streak on Trudy also!
infernodragon02,
April 16, 2025 3:16 PM NST
At the very least, it would be a good look to freeze streaks and such during such an event... but it's not something they would ever think of, and that's a discouraging fact.
premium17,
April 17, 2025 6:36 AM NST
Error: Having trouble retrieving results Please reload the page
still slow
still slow
butterflyvj,
April 17, 2025 6:41 AM NST
Had no trouble yesterday. But today, it's like Sloth took a sledgehammer to the site. It's far worse. Lag everywhere and errors in tow. What is happening lol
heznarrt,
April 17, 2025 6:48 AM NST
TNT really needs to start compensating people when the site lags like this. They have no right asking people to have a premium subscription if they can't make a working product.
icemutt,
April 17, 2025 7:05 AM NST
Far worse this morning versus the last few days.
Hopefully they'll be getting it cleared up more soon!
Hopefully they'll be getting it cleared up more soon!
midniteclouds,
April 17, 2025 7:05 AM NST
What was the point of maintenance if we are still getting site lag
dkeeperr1983,
April 17, 2025 7:09 AM NST
The site lag was annoying but workable the last couple days but whatever they did for maintenance has made it almost impossible to use the site now.
abbsynthe,
April 17, 2025 7:31 AM NST
Jumping in with another voice echoing this lag has been annoying as hell for a while but today it is serious ass
mortychichi,
April 17, 2025 8:25 AM NST
this lag is ridiculous, what did they even fix? how can a team be this incompetent smh
overboss,
April 17, 2025 8:41 AM NST
I was able to do my things without issue yesterday (though I mainly only do Trudy, Negg Fest / other site events, and post on the boards as of late) but this morning the lag decided to come back in horror movie style.
"HERE'S LAGGY!"
"HERE'S LAGGY!"
snudycaisu,
April 17, 2025 9:47 AM NST
site is still completely un-usable!!
dolamant,
April 17, 2025 10:28 AM NST
Today, the Quest Log only gave me 4 quests, so that string is now broken as 5 quests needed to collect 20000 NP daily prize.
sailormoon,
April 17, 2025 10:58 AM NST
the lag still exists. try again plz
cl911,
April 18, 2025 8:03 AM NST
not sure what's going on but the lag has gotten so bad that the site is becoming nearly unusable again
jweb,
April 18, 2025 8:38 AM NST
The lag has gotten so bad that the site is becoming unusable
yayme211,
April 18, 2025 9:52 AM NST
I sure I am glad the lag was fixed for *checks calendar* like 2 days...
breezydreams,
April 18, 2025 11:29 AM NST
I saw the news. I worked the Daily Quest Log. For Hours. Got everything. Collected prizes. Collected 20k. Checked that weekly prize marker advanced. Took a screenie with local date/time prominent.
New day. New Quest Log. Yay! Site is finally back up and I can collect my (NICE and needed) weekly.
Oh, wait. Weekly marker has reset to 0. Again. Unfairly. Again.
I hope I got to keep the NPs, at least. *smh* That was NOT my site fix....
New day. New Quest Log. Yay! Site is finally back up and I can collect my (NICE and needed) weekly.
Oh, wait. Weekly marker has reset to 0. Again. Unfairly. Again.
I hope I got to keep the NPs, at least. *smh* That was NOT my site fix....
gweezunstad,
April 18, 2025 11:39 AM NST
The new TNT motto should be: "Worse than dial-up."
xcyndellnightx,
April 19, 2025 6:58 AM NST
Funny they can't seem to get this fixed but have zero issue making sure the paid features are flawless, what a money grab 
butterflyvj,
April 19, 2025 7:09 AM NST
I just got on. Is anyone else experiencing issues with pages not loading again?
ohraach,
April 19, 2025 7:22 AM NST
Y IS IT STILL SO SLOW sighss. this is making it so difficult to play.
jessalynn,
April 19, 2025 7:34 AM NST
@ohraach: IKR!!!!
popcorngal,
April 21, 2025 4:48 AM NST
Once again getting this:
Error: Having trouble retrieving results Please reload the page
Error: Having trouble retrieving results Please reload the page
butterflyvj,
April 21, 2025 5:51 AM NST
I think it has something to do with a certain time of day. That doesn't mean it shouldn't be fixed, because it was working flawlessly yesterday around 2-3 pm NST. Stop chewing the wires, meepits
dvinemissd,
April 21, 2025 6:43 AM NST
I think they're just trying to capture the verisimilitude of the early days by bringing back the dial-up experience
preemiern17,
April 21, 2025 8:10 AM NST
Literally losing my mind. It’s so annoying!!! Shove premium down your throat but then the site isn’t even playable!!!!!!
purplebin,
April 21, 2025 8:25 AM NST
It seems to be pretty much back to normal for me now.
bedomi,
April 21, 2025 8:27 AM NST
and not a moment sooner, was about to cancel my premium and give this game a rest.
purplebin,
April 21, 2025 8:28 AM NST
It was so slow my Usul turned to STONE! But at least I got the Lab Ray to work. It's still not as fast as "normal", but getting better.
bedomi,
April 21, 2025 8:33 AM NST
wait what am i saying, cant even cancel... too slow lol
katina_choovanski,
April 21, 2025 8:40 AM NST
*Insert exasperated sigh here*
fragileteeth,
April 21, 2025 8:44 AM NST
Who is going to buy premium when the lag is this unplayable
missspoke,
April 21, 2025 8:44 AM NST
I messaged TNT about getting compensation for the lag, since a lot of people were unable to do quest logs. All I got in response was essentially "No idea."
contessa,
April 21, 2025 8:58 AM NST
I just played Trudy 7 times before she gave me my winnings and as soon as she did, the site logged me out???
Grrrr
Grrrr
kyrette,
April 21, 2025 9:00 AM NST
All I got in response was essentially "No idea."
^ *laughs in derision*
it's a little better on my end, but earlier it was impossible to get anything to load.
^ *laughs in derision*
it's a little better on my end, but earlier it was impossible to get anything to load.
rune83,
April 21, 2025 9:07 AM NST
oof, that's unfortunate. I was wondering why Neopass was taking so long to log me in, looks like I'll be struggling to keep up my streak today
dynohawk,
April 21, 2025 9:21 AM NST
Anyone else get logged out?
weresilver,
April 21, 2025 9:36 AM NST
Last time, the 15th, I mentioned that it was working fairly decently on mobile. This time, at least earlier today, it was damn near unusable with errors almost every page.
It's better now, but the time difference (I'm 4 hours ahead of NST/PT) sure makes for an interesting experience when it comes to checking updates
It's a matter of being quite patient. Thankfully, I have other things to be doing so it's not that maddening at the moment, just a smidge annoying.
It's better now, but the time difference (I'm 4 hours ahead of NST/PT) sure makes for an interesting experience when it comes to checking updates
It's a matter of being quite patient. Thankfully, I have other things to be doing so it's not that maddening at the moment, just a smidge annoying.
musicallittle1,
April 21, 2025 10:29 AM NST
I noticed yesterday and today that I didn't get alerts for Trudy's. I checked my settings and it should still be showing. Wonder if it's related.
sunkistjello,
April 21, 2025 10:36 AM NST
Who would've thought the festival of neggs was the only thing holding the site together! I was able to actually load a few pages as opposed to nothing at all this morning but it's slow as anything.
sweetbellakat,
April 21, 2025 10:40 AM NST
I cannot even log in through Neopass
shayliana,
April 21, 2025 10:41 AM NST
I got logged out, logged back in, clicked on the Neoboards - and logged back out again! I want to do my dailies... ;_;
monster,
April 21, 2025 10:49 AM NST
looks like the neoboards are going unmoderated too, oh dear lol
sweetbellakat,
April 21, 2025 10:50 AM NST
Is anyone having difficulty logging in through neopass?
gaufrier,
April 21, 2025 10:57 AM NST
This appears to have been fixed on my end at least
apophis324,
April 21, 2025 12:00 PM NST
I wonder what is causing these issues. And whether or not it's related to no longer getting any notification from Trudy's Surprise...
neolodgeism,
April 21, 2025 12:08 PM NST
@dakukuu - Are you sure the dark mode is coming from JN? It could be a browser add-on or setting that's making dark mode persistent for you.
@pikachu315111 - I don't think this is accurate. Last time the lag happened and I lost my quest log streak, they didn't give me the item I had been working toward or re-roll the item either. They did refill my streak freezes, but the dialogue to use the streak freeze didn't appear so I was unable to save my streak.
@pikachu315111 - I don't think this is accurate. Last time the lag happened and I lost my quest log streak, they didn't give me the item I had been working toward or re-roll the item either. They did refill my streak freezes, but the dialogue to use the streak freeze didn't appear so I was unable to save my streak.
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